Frequently Asked Questions
Everything you need to know about the PRIVATE experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops may be final sale.
How do I know which size to choose?
Each product page features a detailed size guide. Our silhouettes often feature a signature oversized fit; we recommend sizing down if you prefer a more tailored look.
Are your collections sustainable?
PRIVATE is committed to ethical manufacturing. We use premium, organic cottons and recycled synthetics where possible, and all our partner factories adhere to fair labor standards.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and buy-now-pay-later options like Klarna.